Frequently Asked Questions

No. Physiotherapists are primary practitioners, meaning we are more than happy to be your first point of call for any injury or condition you may need review for. Sometimes you may have been referred by another health professional. If this is the case, please bring the referral with you as this will help us in better directing your care.

You will require a referral from your doctor if you are involved in a WorkCover or Third Party Claim.

Please bring with you:

- Any relevant medical information that may help your therapist in assessment and treatment of your condition. This may be in the form of X-rays, MRIs, medical reports etc

- Comfortable clothing in the form of shorts and a singlet.

- Your everyday shoes, your sport shoes and your orthotics if you have them

- Your health fund and/or medicare card, however, if you forget any or all of these items we will still be more than happy to see you!

Your initial consultation will be approximately 45 minutes, and follow up consultations for the same injury will be 30-40 minutes. Please note that these consultation times will be longer if you are seeing the therapist for a paediatric appointment or if you have a complex condition/multiple injuries.

We pride ourselves on time management. You can expect us to run on time, however if we are running late we will endeavour to notify you by call or text.

The total number of treatment sessions you need as well as the frequency of each session will be variable depending on your type of injury, complexity of pain and work/sporting commitments. On your initial consultation your therapist will give you a rough estimate of number and frequency of sessions required to get you to your goal.

We endeavour to maximise your time and money by providing you with comprehensive advice and education. We will combine this with exercise and self management strategies to reduce your reliance on manual therapy.

Yes. We have a HICAPS facility. If you have private health insurance, this facility provides on-the-spot claiming of your rebate, you will only pay the difference between the cost of the visit and what your insurance company pays.

This gap payment is dependant on your level of extras cover and the amount of physiotherapy you have used per calendar year.

No. Medicare does not cover physiotherapy unless you have a Chronic Disease Management Plan (previously Enhanced Primary Care Plan or EPC) that has been given to you by your doctor.

If you speak with your doctor and are eligible for the Chronic Disease Management Plan, please tell us when you book your appointment. The Chronic Disease Management Plan entitles you to up to five physiotherapy treatment sessions per calendar year. We claim these Chronic Disease Management Plan treatment sessions on the spot electronically, this means that you will only pay the gap payment for these visits.

If you have any further queries please contact us via the form below.

Yes, we take both children and adults on the National Disability Insurance Scheme. 

Patients should be on a self managed or plan managed fund. If you or your child do not have a self or plan managed fund, please contact us to speak to a treating therapist and we can discuss options to accommodate you.

The Hills Physiotherapy have a 24 hour cancellation/no show policy for physio, 12 hours for pilates classes and 7 days for School/home visits and Hydrotherapy. 

Here at The Hills Physio, we value both your time and our therapists’ time. This appointment time has been allocated especially for you/your child, with therapy being prepared in advance for the session. However, we understand that sometimes you need to cancel or reschedule appointments. 

If you need to change or cancel your appointment, please respect our time and give us the required notice. Full fee will be applied to missed or cancelled appointments if less than 24 hours notice is given, regardless of the reason for cancellation. (12 hours for pilates and 7 days for school/home visits and hydrotherapy)

The cost of your session depends on the length of your booked appointment, the complexity of the treatment and the specialist skills of your Physiotherapist. 

A basic breakdown is below (please note your appointment may differ from this, please ensure you speak with your physio)

Standard Physiotherapy

Initial assessment     $135

Follow up                       $104

Paediatrics 

Complex Initial.           $202 

Standard Initial            $160

Follow up                          $152

Short Follow up            $104 

Women’s Health 

Complex Initial            $202 

Standard Initial            $160

Follow up                          $152

Short Follow up            $104 

Home visit as quoted by physio based on travel time

Report writing is charged per hour